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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions. 

Quality Program

We are committed to the provision of a well-designed and well-implemented Quality Improvement (QI) program. Our culture, systems and processes are structured around this mission to improve the health of all enrolled participants.

Scope
The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to PA Health & Wellness' participants including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings, and services in QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon PA Health & Wellness' products), and ancillary services.

Goals & Objectives
Our primary quality improvement goal is to improve participants’ health status through establishment of participant, provider and community resources collaborations and engagement with a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.

Credentialing Standards
For consideration to participate in the PA Health & Wellness network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with PA Health & Wellness must complete an application for participation and submit copies of applicable supporting documentation.

Cultural Competency Plan
PA Health & Wellness is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which PA Health & Wellness can respond to the health care needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language. Our Cultural Competency plan is reviewed and updated annually.

Participation in QI
PA Health & Wellness requires providers and practitioners to cooperate with all Quality Improvement activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QI Program. The PA Health & Wellness QI Program is outlined on this website and is available upon request. If you are interested in learning more about PA Health & Wellness' QI Program, please contact PA Health & Wellness at 1-844-626-6813 and ask to speak with the Quality Improvement Department.