Meet the Team

Kay Gore, Manager, Community Relations & Outreach

Kay Gore has over twenty years of human services experience. This Florida native is a graduate of the University of West Florida and Liberty University and has been with Centene for over 11 years starting as a service coordinator. Kay has come full circle in her love for community and is now the Manager for Community Relations and Outreach at PHW.

She works with organizations to identify how to best meet the needs of the participants that we serve. In her spare time, she loves to travel, read, spend time with her family and her dog, Karmen.

Tina McCullough, Member Retention Specialist 

Tina McCullough is a Member Retention Specialist who has served in the Healthcare industry for over 29 years. Tina joined our team in January of 2023 and by the year’s end, she received and award for the PHW proud award program for the third quarter. Tina has been instrumental in her search and innovative engagements in the communities across Lehigh cap area.

In addition to discussing the monthly health topics, at Senior Center and Skilled nursing facilities Tina engages them in games of Bingo, Trivia, Karaoke and much more. In her spare time, she loves spending quality time with her family, cruising, and reading mystery thrillers.

Erica N. Kearse, Member Retention Specialist

Erica N. Kearse has been a Member Retention Specialist for PHW for 5 years. Erica has over 16 years of experience in Community Outreach and Healthcare. She has been able to build and maintain strong relationships within the community and has been able to identify the needs of the population she serves. Erica has earned her B.A. in Communications Arts from Johnson C. Smith University. Erica enjoys cooking different ethnic dishes, listening to music, and watching documentaries of all kinds.

Estelle Walker, Membership Retention Specialist 

Since joining PA Health & Wellness in 2022, Estelle has shown dedication to making a meaningful difference in the lives of our participants. With her passion for combating social isolation and addressing the critical social determinants of health that affect vulnerable populations, Estelle has connected with various senior centers and community business partners, striving to ensure that community members are aware of the resources and aid services available to them. Estelle weekly engagement activities promote a supportive and inclusive environment not only for PHW participants but all members of the community who attend.

Beyond her professional role she finds immense joy in exploring the worlds within afro futurism and epic fantasy novels, baking delicious confections, and taking road trips with her family.

Gina Colon, Member Retention Specialist

Gina Colon Has over 25 years of Health and Life Insurance Experience working in various positions that include Claims Adjudication, DME, UM, Benefit Coordination, NMT, Long term Disability, Risk Adjustment, HEDIS Review Nurse and as a Nurse Coder. Gina’s current position allows her to do the work she enjoys while working to give back to the community. Gina develops pathways for our PHW to partner with local community-based organizations to better meet the needs of the communities we serve.

Dreona Bey, Members Retention Specialist

Dreona Bey is a seasoned healthcare professional with over 11 years of experience in strategic partnerships, provider network management, and health insurance operations. In her previous role as a Provider Network Manager, she excelled in contract negotiations, project management, and developing innovative strategies that enhanced network efficiency and growth. Dreona has transitioned into her role with PA health and wellness in hopes of providing a new outlook on community outreach and help transform the health of the communities we serve. 

Jessica Grindle, Marketing Analyst

Jessica brings two decades of health insurance experience to her role as Marketing Analyst for the PA Health & Wellness (PHW). Before joining PHW, she was a customer service specialist for a Pennsylvania-based insurance company. She joined PHW in May of 2019 as a Quality Specialist where she reviewed phone calls, and Service Coordinators reports.

Jessica holds a Bachelor of Science degree in Marketing Management from Western Governors University. Jessica serves as a Bloomfield Borough Councilwoman and is an active member of her community Civic Club.