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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions. 

Medical Records

PA Health & Wellness providers must keep accurate and complete medical records. Such records will enable providers to render the highest quality healthcare service to participants. They will also enable PA Health & Wellness to review the quality and appropriateness of the services rendered. PA Health & Wellness will conduct random medical record audits as part of its QI program to monitor compliance with the medical record documentation standards.

The coordination of care and services provided to participants, including over/under utilization of specialists, as well as the outcome of such services also may be assessed during a medical record audit. PA Health & Wellness will provide written notice prior to conducting a medical record review.