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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions. 

What to Do if You Are Admitted to the Hospital or Visit the Emergency Room

Date: 04/01/24

When you go to the hospital, the goal for everyone is a discharge home without having to return. These steps make it
easier for you or your loved one to go home and have the best possible health outcome.  

Before you leave the hospital:

  1. Ask to speak with a case manager about your plan for discharge.
  2. See if an appointment can be scheduled with your PCP before you go home.
  3. Discuss anything that concerns you when you think about going home.
  4. Are there transportation problems? Do you have a caregiver to help you? Do you have financial concerns that may prevent you from getting food or medicine? How will you get your medications filled?
  5. Notify Participant Services so we can help coordinate your care. 

Upon discharge:

  • Schedule or confirm your PCP appointment as soon as you get home.
  • Complete your appointment within 1-2 weeks of discharge. It can be done in person, over the phone (telehealth), or by video visit.
  • Share any paperwork you received from the hospital with your PCP.
  • Bring your medicine with you (all vitamins and over the counter) medications.
  • Inform your PCP of any changes or new medicines prescribed in the hospital.
  • Ask about any symptoms you should report.
  • Go over your test results and discuss next steps in your plan of care.
  • Schedule an annual wellness visit if you have not already completed one this year. 

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with Registered Nurses. Call 1-844-626-6813 (TTY: 711).