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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions. 

Home Accessibility Benefit

Expanding Your Possibilities

As a PA Health & Wellness (PHW) participant, you may qualify for the PHW Home Accessibility Benefit. The PHW Home Accessibility Benefit can help you stay at home and make it safer and easier to get around your home. Call today at 1-844-626-6813 (TTY: 711)!

What’s Covered?

The Home Accessibility Benefit covers the cost and install of home accessibility durable medical equipment (DME) including:

  • Wheelchair Lifts
  • Stair Glides
  • Ceiling Lifts
  • Metal Accessibility Ramps

Who Can Submit a Request?

Requests for the PHW Home Accessibility Benefit can be submitted by you, a qualified DME provider, or your doctor.

What Do I Need to Submit?

Requests for the Home Accessibility Benefit should include:

  • A prescription from your doctor
  • Clinical documentation that outlines and supports your need
  • Proof that you own your home or an approval letter from your landlord or homeowner.

How Do I Request this Benefit?

Call PHW Participant Services at 1-844-626-6813 (TTY 711). We can assist in submitting your request. Your doctor or DME provider can also start the process by faxing a request to 1-844-307-0997.

What Happens When My Request is Approved?

Once approved, PHW will work with you and the DME provider to install your accessibility item. Your PHW representative will monitor the installation to completion. We are available after the install to address any problems that may arise.

For More Information

To learn more about the PHW Home Accessibility Benefit or to submit a request, call PHW Participant Services at 1-844-626-6813 (TTY: 711).