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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions. 

Transition of Care

We know change can be scary. PA Health & Wellness wants to make this change easy. Whether you are new to Pennsylvania Medicaid Managed Care or are changing health plans, we will make sure you continue to get the services you need. 

It is important to let us know right away if you are getting services that you will need to continue so that we can provide you with the information you need to continue receiving the health care you need on our Medicaid Managed Care plans or so that we can assist you with transitioning to a new provider.

We provide you with the information you need on how to switch health plans and continue receiving the services you need.

We will honor authorized services for 180 days. After that time we may require authorization for the service. We will let you stay with an out-of-network doctor for up to 180 days. In some cases you may be able to keep your out-of-network doctor for a longer period of time. We will help you find a doctor in our network that can provide the services you need. Our case managers can help get your medical records transferred to your new doctor. Call our Participant Services department toll-free at 1-844-626-6813 (TTD/TTY 711) if you have questions about transitioning your care.